If you are a customer with Danamon Bank, you should know the Danamon Call Center. A service is definitely owned by a large company like Danamon. This service is intended for customers who want to communicate directly with bank representatives. Whether it’s getting information, explanations, filing complaints or problems.
Of course, in each transaction, customers need information about other rules, terms and conditions. With this service, every customer process can be performed easily. Complaints or criticisms cannot be removed from the service.
Moreover, in all its transactions, the bank must have encountered problems. But as a professional financial institution, Danamon promises response and communication services with its customers. In addition, they are also very open when their customers convey suggestions criticizing the response etc. Here, the Danamon Call Center role provides the best customer service.
But if you look at the effectiveness of the reports provided by these media, they are very effective and efficient. Because, you can consult and communicate directly with customer service, as well as in explaining or responding to it, it is easier to understand.
Danamon Call Center Service for Customers
Here are some Danamon call centers that can be contacted by customers.
- Phone
When you need to communicate with the bank it can be done through the Danamon/1500090 call centre if it is based in Indonesia. Meanwhile, if you are staying outside Indonesia, call 021 2354 6100. To get this service, you should save for phone data. Although the value is not much different from contacting others in general.
But given the effectiveness of these media reports, they are very effective and efficient. Because, you can consult and communicate directly with customer service , as well as in explaining or responding to it , it is easier to understand.
- Interactive voice response
In addition to using the balance to communicate with customer service, you can use interactive voice response.
With regard to the credit card blocking problem, you can use code 211, while using 212 debit cards. Code 221 for balance information. Code 222 to address account boom issues. You can also change your phone’s PIN using the short code 225.
By speaking in person, consulting can use 220. For information about Danamon credit cards, Visa and Master Card can use 2 32. The advantage of using this service is that it can maintain effectiveness. Besides, it doesn’t require a big pulse to perform.
- Hello, Danamon.
Hello Danamon service is available 24 hours a day to meet the needs of customer consultation. Hello Danamon can be used by both customers and non-customers. For people who want to become customers, they can request information about other basic rules and information.
To use this service, please use the number 1500090 while if using GSM 677777. If you want to include files it can be via email: hellodanamon@danamon.co.id.
Other options Get Customer Service
Here are some customer service options to choose from.
Another alternative if you don’t want to spend too much credit is to use web mail. To use this Danamon call center service , you need personal data. But the bank ensures that data security doesn’t spread to others.
Want to take Facebook social media please follow Danamon Bank fans, because the bank’s Instagram account is @mydanamon. Meanwhile, if you’re used to using LinkedIn, Danamon can be contacted through PT Bank Danamon Indonesia, Tbk.
After sending all the data, just wait for a response from customer service. But the disadvantage of this service is the response that customer service offers for a relatively longer period.
- Social media
If you are very active on social media, you can also use social media to connect to danamon call center services. The advantages of this service as well as not needing expensive costs are also relatively easy to do. To connect to the service using Twitter can be done on the account @hellodanamon a transactional or non-transaction consultation. Meanwhile, if you need news about the event etc., please see @danamon.
If you use Facebook, please follow Danamon Bank’s fan page. If you’re using the Instagram app, you can send it to @mydanamon. If you’re used to using LinkedIn, Danamon can be contacted through PT Bank Danamon Indonesia, Tbk.
In addition to excess cost and convenience, it takes longer to use social media to connect to customer service than to get a response from customer service. It is best not to use this service if it has an urgent need.
But to overcome this, you can use the Dingtone application. This app is given to provide Danamon Call Center services directly to customer service that will be answered at that time.
If you want a more detailed and easy-to-understand explanation, you can contact danamon bank’s nearest office directly. You will get a direct explanation from the alternate teller. However, we recommend this step if you want to make a transaction as well. If you just want to file a complaint or get information, you can do so remotely.
Flow complains asBank Danamon
After the customer submits a complaint in different ways that we explained above first, the bank sees the need. If it can be completed at that time, customer service will provide direct advice.
But if the problem is serious, danamon staff will try to solve it for 20 days. This is necessary because they will communicate directly with him with the other party. Complaints in this process are usually those that require further research with third parties cooperating with Danamon Bank.
Staff members then report the results of the results or actions on their part. If it takes longer, transfer it to the customer. If the actions taken by the bank can solve the problem, solve the problem.
However, if the bank cannot solve the problem, it can apply for facilities to BI or OJK. To apply to BI, you can use the call 131 1500. It can also be via email bicara@bi.go.id. As for the app on OJK, you can call 1 500 655. If you would like to contact by email, please send a complaint with the address of konsumen@ojk.go.id.
Requirements for submitting problems withDanamon Bank to OJK/BI
However, to file a complaint with BI and OJK, there are requirements that customers must meet. Among them are customers who have filed complaints and tried to obtain a procedure from Danamon Bank. There is no agreement between Danamon Bank and the client.
Another condition, the problem you face between Danamon Bank and the client is civil action that has no legal force decision or is still in the process of being settled. Finally, this service will be provided if customer losses are up to Rs. 500 million.
In communicating with the Danamon Call Center using the above methods, don’t forget the ethics. Convey complaints, criticisms and suggestions well and clearly. If you don’t get a satisfactory answer, tell her again until it becomes clear.
When you have legal problems, don’t forget your position. Whether the source of the problem is the bank or you. If you find a bank or third party, you can set up the evidence vigorously. So that before you reach OJK or BI they can be completed correctly in danamon call center.